From attempting to explain the science behind satellites when in grade school to architecting enterprise-grade integrations at Kyndryl, Sue Frease has always had a gift for making the complex feel clear — and the abstract, actionable.
“I was part of a club in elementary school where we gave presentations on all kinds of topics,” said Frease. “That early experience taught me how to communicate ideas in a way people could understand. It’s a skill that’s been instrumental to how I communicate and lead at Kyndryl.”
Now a Principal Software Engineer at Kyndryl, Frease is known for her technical expertise and ability to connect innovation to business value. Her work on Kyndryl’s Simplified Connectors helped customers streamline data integration and unlock new development efficiencies. That foundational work paved the way for Extension Services on Kyndryl Bridge AIOps — a platform that enables smarter, AI-driven IT operations.
Additionally, Frease is a catalyst for innovation across teams and communities, helping others push boundaries and bring bold ideas to life. Her approach? Step outside your comfort zone — and bring others with you.
Here, Frease discusses the importance of leading with clarity and fostering an environment where innovations can thrive.
What is the meaning of innovation?
Great innovation doesn’t happen in isolation. It requires people to come together and work hard to turn ideas into reality. It’s important to foster an environment where collaboration, diverse perspectives and creativity can thrive.
What have been the highlights of your career so far?
Working on the AIOps platform for Kyndryl Bridge and defining and developing the company’s Extension Services have been incredibly gratifying. Transforming customers’ IT operations with AI-driven insights and innovating in this cutting-edge space reaffirms my passion for technological advancement and community development.
What do you enjoy most about your work at Kyndryl?
Seeing the community of professionals I helped foster thrive at work is incredibly fulfilling. Witnessing the rapid expansion and growth of Extension Services and the role it plays in Kyndryl’s success is just as rewarding.
How have you found a sense of belonging at Kyndryl?
My team at Kyndryl is always bustling with numerous learning opportunities. Being surrounded by supportive colleagues with innovative ideas excites me and makes me feel like I’m exactly where I belong.
What is your best piece of advice?
Stepping outside your comfort zone is the only way to grow. Meet every challenge with confidence and treat uncertainty as an opportunity to learn and adapt.
