BUENOS AIRES, June 26, 2023 — Banco Patagonia, a financial institution with a longstanding presence in Argentina, selected Kyndryl (NYSE: KD), the world’s largest IT infrastructure services provider, to transform the digital monitoring of its core banking services, processes and applications with AI by integrating Dynatrace's unified observability and security platform. By enabling observability, the bank can gain agility and continue modernizing its digital channels to improve customer service and experience.
Kyndryl's expertise in IT modernization for the financial services sector and experience working with Banco Patagonia will allow the integration of Dynatrace’s AI-powered platform, utilizing precise answers and intelligent automation to discover dependencies across applications, infrastructure changes, detect anomalies, measure impact on the business and understand the root cause of problems in real time.
Organizations around the world are continually evolving their IT systems by adopting emerging technology at scale. In this context, the banking industry has experienced a greater acceleration, having to offer fast, secure and personalized services to its customers. With over 200 customer attention points across Argentina, Banco Patagonia continues to modernize its applications to generate greater value for its corporate and individual clients.
“For Banco Patagonia, the work with Kyndryl and Dynatrace enables us to monitor and have end-to-end observability of its critical applications, services and processes. Our objective is to improve customer experience by providing agile, safe and efficient services,” said Alejandro Panteón, Technology and Production Manager, Banco Patagonia.
Kyndryl Consult experts in Applications, Data & AI worked with Banco Patagonia to identify the solution that best suited the bank’s needs, creating a digital transformation roadmap to suit the fast pace required by the financial services industry.
For Banco Patagonia, the work with Kyndryl and Dynatrace enables us to monitor and have end to end observability of its critical applications, services, and processes. Our objective is to improve customer experience by providing agile, safe, and efficient services.
“Kyndryl has been a strategic partner for Banco Patagonia for over a decade, accompanying each digital transformation challenge, at each stage. This collaboration is the result of years of relationship, which allowed us to combine Kyndryl’s deep expertise in the bank's infrastructure and applications and the Dynatrace ® Platform to help improve the digital experience for the bank's customers,” said Mariano Ragognetti, Managing Director of Kyndryl Argentina.
“After working together, integrating different services, and joining forces, we have demonstrated the benefits of an advanced and automatic Observability platform. It allows the bank to deliver the user service levels required for all its digital channels, empowering the business to have an exceptional digital experience,” said Gustavo Ostapiuk, Regional General Director of Dynatrace.
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider serving thousands of enterprise customers in more than 60 countries. The company designs, builds, manages and modernizes the complex, mission-critical information systems that the world depends on every day. For more information, visit www.kyndryl.com.
About Banco Patagonia
Banco Patagonia SA is a member of the Banco do Brasil Group, the largest financial conglomerate in Latin America. The company currently has more than 200 customer service points throughout the Argentine Republic and more than 3,000 customer service employees. It is one of the main banks in the Argentine financial system, with products and services for all segments, including individuals, the public sector, large companies, agriculture, SMEs, and corporate clients. For more information, visit www.bancopatagonia.com.ar.
Dynatrace (NYSE: DT) exists to make the world's software work seamlessly. The unified platform combines deep and broad observability and continuous runtime application security with the most advanced AIOps to provide intelligent automation and responses powered by large-scale data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure seamless digital experiences.