Kyndryl named a Leader in the Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services

NEW YORK, November 19, 2025 — Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced it has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services (ODWS).

This report evaluates 18 global service providers on their Ability to Execute – considering factors such as its offering’s services, viability, pricing, customer experience and overall operations – and for Completeness of Vision for the ability to understand current market trends, properly direct investments in innovation and respond to customer needs and competitive forces.

"We believe Kyndryl’s placement in the Leaders quadrant reflects its ability to deliver transformative digital workplace solutions through human-centered innovation, consulting-led execution, and AI-driven automation, creating measurable business outcomes," said Ivan Dopplé, Senior Vice President, Digital Workplace Services at Kyndryl. "We feel this recognition reinforces our belief that this new era of work is built on human-centric innovation and trusted partnerships. Through our Connected Experience and AI-powered solutions and delivery services, we’re helping our customers transform how people experience work, making it more intelligent, hyper personalized, and impactful every moment. Their trust and collaboration are what fuel our innovation and make this journey possible.”

Kyndryl delivers experience transformation at scale through its Connected Experience framework, combining personalization, real-time insights, and workflow automation to enhance employee and customer engagement. With deep consulting expertise and continued growth in Digital Workplace Services, Kyndryl helps organizations adopt next-generation technologies such as agentic AI to achieve measurable business outcomes. The Kyndryl Bridge platform drives continuous improvement and proactive automation across millions of data points, enabling smarter operations and elevating digital workplace performance worldwide.

Gartner defines the outsourced digital workplace services market as the services performed by providers to deliver consulting, implementation and support for enhancing the digital employee experience of end users who depend on endpoint virtual and physical devices and applications to conduct business. Services offered by outsourced digital workplace services (ODWS) vendors include integrated digital workplace (DW) services that work to increase employee engagement, enhance employee experience and productivity, and improve digital dexterity in support of the organization’s business strategy.

According to Gartner, “Leaders deliver their service solutions skillfully, have a clear vision of the direction of the service market, and are actively building and improving their competencies to sustain their leadership positions. The Leaders quadrant indicates the direction of the ODWS market. Leaders have demonstrated their expertise and track record in delivering ODWS globally and understand the requirements to successfully deliver these services. They have proven their Ability to Execute and their Completeness of Vision.”

Read a complimentary copy of the Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services report.

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Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner, Magic Quadrant for Outsourced Digital Workplace Services, Karl Rosander, Katja Ruud, Biswajit Maity, Matt Baldino, Joe Trejo, 10 November 2025. Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.