Trust is foundational to all we do at Kyndryl. We are dedicated to safeguarding customer data privacy and confidentiality in all jurisdictions where Kyndryl and our customers do business.
As a technology infrastructure provider with a long track record of supporting customers across highly regulated industries, we manage data in a way that is consistent with local laws and regulations and supports business outcomes. For customers for whom data sovereignty is a priority, we help them retain control over their data while meeting their regulatory and security requirements.
Kyndryl’s approach to data governance empowers organizations to choose technologies and partners on their terms. We support this through:
- Data Protection: Working with customers to design controls to protect and secure data based on sensitivity.
- Strong Data & AI Governance: Responsible AI policies and standards.
- Security & Resilience: Integrated security and resiliency expertise in modernizing and securing complex mission-critical systems influenced by several industry security standards and frameworks, such as National Institute of Standards and Technology (NIST) and International Organization for Standardization (ISO).
- Compliance: Adherence to local laws and regulations (e.g., GDPR, DORA, NIS2) and rigorous protocols for addressing government access requests.
- Certifications: Maintaining industry best practice security and privacy certifications, attestations and audit reports.
As a technology infrastructure provider, the data that we manage for our customers is rarely the focus of government access requests as these are typically limited to criminal investigations. Kyndryl has not received any requests by a governmental entity to provide access to data relating to its EU customers. If Kyndryl were to receive such a request, Kyndryl has pledged that it will take all necessary steps to notify its customers of the request and to resist improper requests to the fullest extent permitted by law. Additionally, Kyndryl provides information on government access requests every 6 months in our Transparency Report (see below).
For more information, please contact datagovernance@kyndryl.com.