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Helping insurers modernise and transform for the future

Insurance simplified, modernised, and optimised

As their industry undergoes rapid digital transformation, insurers face increasing pressure to reduce costs, simplify and streamline operations, and incorporate new technology.

Kyndryl helps insurers transform their IT estate and improve the bottom line by reducing operational complexity, optimising critical business processes with data and technology, and enabling top talent on flexible, secure and resilient infrastructures. With decades of technical expertise and an unrivaled commitment to progress, we build the foundations that enable you to accelerate innovation at scale and prepare for the future.

Kyndryl partners with insurers to achieve key business outcomes

Provide data-driven digital experiences

Modernise for efficiency and flexibility

Ensure trust, security and resiliency

Access the right IT talent at the right time

Provide data-driven digital experiences

Leverage predictive analytics and automation to identify potential markets, reveal behavior patterns, and personalise customer experiences.

Kyndryl can help you:
  • Build a robust data fabric reference architecture that provides enterprise-wide access to build new and exciting tools and capabilities
  • Leverage predictive analytics that yield intelligent insights to personalise products and services, and improve customer experiences
  • Implement AI-infused operations that optimise efficiency and cost savings which can then be passed on to other areas of the business
  • Create agile, integrated, flexible solutions for complex data management problems that accelerate speed to market for new products across hybrid multi-cloud environments

Modernise for efficiency and flexibility on any cloud

Streamline and modernise your IT estate with new approaches and technologies to boost profitability, increase resiliency and lower costs.

Kyndryl can help you:
  • Form a flexible foundation to modernise and continuously optimise platforms and models based on enterprise frameworks
  • Build fit-for-purpose platforms to increase the efficiency of application teams while reducing toil, cost and time to market
  • Lower operational costs and increase reliability with end-to-end automation that transforms IT organisations from a core delivery and support capability to a true digital-native business partner
  • Integrate seamlessly across public, private and multi-cloud, and across ecosystem value chains
  • Use intelligent monitoring and preemptive management of hybrid multi-cloud environments to remain proactive and up to date across systems
Customer use case

Customer Challenge
A U.S. insurance provider was in the process of moving their operations to cloud to increase speed and agility. They had moved a handful of applications with the support of ecosystem partners, but needed help moving mission-critical applications, like Guidewire, which presented data privacy and security challenges. The insurer needed to find the right fit-for-purpose platform that could deliver the performance required to complete the move of data-heavy applications.


How Kyndryl helped
Kyndryl led the infrastructure design and delivery of a private cloud solution on a managed Oracle RAC database with the custom configurations needed to support the insurer's robust Guidewire implementation. The fit-for-purpose cloud solution incorporated data security and processing capabilities with as-a-service subscription pricing that was unmatched by other cloud providers. As part of Kyndryl's continued management of the platform, they provided significant security and performance tuning to compliment the insurer's internal team.


Outcomes achieved

  • Increased agility enables insurer to bring new products and services to their customers faster
  • Automation provided in the cloud has improved security and performance, while lowering costs
  • Provides the highest level of reliability and resiliency to ensure continued availability for the Insurer's mission critical applications

Ensure trust, security and resiliency

Mitigate the business impact of unexpected events with fast, reliable, and scalable recovery across hybrid multi-cloud environments.

Kyndryl can help you:
  • Implement fast, reliable, and scalable recovery across hybrid multi-cloud environments that minimises the business impact of unexpected events and cyber threats
  • Accelerate adoption of zero trust strategies and architectures with Kyndryl's industry patterns and accelerators
  • Deploy testing for hardware, networks, applications, devices (IoT), personnel and other systems and technologies to ensure effective protection of identities, infrastructure and data against internal and external threats
  • Ensure secure cloud governance, compliance and visibility across the IT environment with a digital self-service model
  • Provide 24/7 protection that continuously monitors, automates and enforces security policies and compliance mandates

Access the right IT talent at the right time

Tap into a wider talent pool to access individuals or teams with the specialised technology skills you need, when you need them.

Kyndryl can help you:
  • Access technical expertise to supplement high functioning, agile teams with the right tools, skills, approaches, and expertise required to achieve IT and business objectives
  • Implement tools and analysis to measure and improve employee experiences across each IT touchpoint, such as procurement, devices, apps, management, and support
  • Fulfill staffing needs by providing resources either on-site or remotely to manage the mainframe environment
  • Provide data-driven analysis of current IT environments and recommendation for optimising productivity and delivering a seamless digital workplace experience
Customer use case

Customer Challenge
An insurance provider needed to address gaps in their online collaboration environment that were causing significant communication issues. Because they are highly dependent on digital interactions, any disruption can have serious negative impacts on productivity and efficiency. The insurer needed to act fast, but was also looking for solutions to prevent these issues before they happen.


How Kyndryl helped
The Kyndryl Digital Workplace Services team provided a detailed analysis of the insurer's current platform and a plan to quickly address the software, network and new architectures needed to support their virtual work needs. Kyndryl and the insurer worked together to solve the immediate video conferencing challenge with minimal waste, knowing that the current tools would soon be replaced by a new collaboration suite. Through a readiness assessment, Kyndryl’s experts optimised investments in tools and systems that helped the insurer transition to the new platform.


Outcomes achieved

  • Minimised business disruption and continued serving customers during a high-demand period
  • Resolved their issues quickly and cost effectively
  • Identified critical issues to address as the insurer transitioned to new communication tools
  • Used this experience as a roadmap to improved business outcomes with increased efficiency
Kyndryl expert spotlight

Anandh Maistry

Managing Partner, Banking & Insurance ANZ


“We’re focused on helping our customers build and execute their modernisation roadmaps to unlock business value and avoid potential issues, like vendor lock-in.”

Connect with Kyndryl

Together we can make sure the world thrives.