Data and AI
Kyndryl unveils Agentic AI Framework that dynamically evolves to drive enhanced business performance
Press release
17 Jul. 2025
Artificial intelligence is no longer a distant promise — it is rapidly transforming the global business landscape. From advanced language models to enterprise-grade deployments, AI is pushing the boundaries of what machines can do. Now, a new phase of AI is emerging: agentic AI.
These systems are designed not just to assist humans, but to operate autonomously — initiating tasks, making decisions and driving outcomes. As organizations — from financial institutions to healthcare providers — rely on increasingly intricate digital environments, the ability to orchestrate intelligent, autonomous agents across these environments is quickly becoming a strategic necessity.
Here, Ismail Amla, Senior Vice President of Kyndryl Consult, reveals why agentic AI is a powerful new capability and how the Kyndryl Agentic AI Framework is unlocking enormous potential for businesses to innovate and improve enterprise productivity.
What is agentic AI, and why is it important?
In today’s fast-paced, resource-constrained world, leaders are under pressure to make smarter decisions faster, often in the face of growing complexity and uncertainty. Traditional automation simply can’t keep up. Agentic AI introduces a new paradigm — intelligent agents that act as digital teammates. These agents learn from machine and human input, respond to changing conditions and carry out tasks across the organization. Unlike narrow AI solutions, agentic approaches like Kyndryl’s Framework are designed to augment human teams, reduce cognitive burden and accelerate decision-making. They’re not just about efficiency — they’re about driving meaningful outcomes. That includes improving agility, resilience and time-to-value across critical operations. And because they’re explainable, scalable and dynamically evolving, they’re not just a technological shift but a strategic imperative.
Tell us more about the Kyndryl Agentic AI Framework.
The Kyndryl Agentic AI Framework is an enterprise-grade agentic AI approach. It uses specialized agents to understand intent, adapt to context and execute tasks across complex workflows. What makes Kyndryl’s Framework unique is its ability to integrate seamlessly with existing systems, leveraging decades of deep infrastructure planning and deployment expertise, including Kyndryl Bridge experience and insights. The Framework uses a graph-based orchestration model that enables speed, resilience and continuous learning. This means it doesn’t just respond to tasks — it evolves with your business, delivering adaptive intelligence that scales and explains its decisions.
Traditional automation simply can’t keep up. Agentic AI introduces a new paradigm — intelligent agents that act as digital teammates. These agents learn from machine and human input, respond to changing conditions and carry out tasks across the organization.
What makes the Kyndryl Agentic AI Framework different from other agentic AI solutions?
At its core, the Kyndryl Agentic AI Framework is built on several foundational principles. It fosters a hybrid workforce where agents and humans collaborate in real time. Its compositional architecture allows it to dynamically assemble the right agents for the job, making it scalable and reusable. It’s human-centric, designed to enhance — not replace — human decision-making. It’s also responsible by design, with explainable and auditable decision paths that align with organizational values. Kyndryl’s Framework integrates with existing IT environments — whether on-prem, private or public cloud — without requiring disruptive migrations. And it’s secure from the ground up, with zero-trust security and robust access controls.
Where could the Kyndryl Agentic AI Framework have the greatest near-term impact?
We’re already seeing strong interest in areas like a national government that is evaluating deployment of the Kyndryl Agentic AI Framework across a complex IT estate to enhance citizen experiences, improve public service, ensure compliance and reduce regulatory risks. And a leading financial institution is working with Kyndryl Consult to assess how it can apply Kyndryl’s Agentic AI Framework to modernize its mission-critical workloads through a hybrid cloud powered by Kyndryl’s Framework.
Why is Kyndryl uniquely positioned to lead in this space?
Kyndryl has a long history of managing complex, mission-critical infrastructure. We understand the operational realities that many AI solutions overlook. The Kyndryl Agentic AI Framework is designed to integrate with what you already have, scale securely and deliver outcomes without disruption. We’re not just offering another black-box model — we’re offering an approach engineered for agility, resilience and trust. And more importantly, we’re a partner. We help organizations navigate the cultural shifts that agentic AI demands. Transformation can be uncomfortable, but with the right support, it becomes an opportunity. The Kyndryl Agentic AI Framework enhances human teams and accelerates decision-making and transformation, helping organizations thrive in the AI-native era.
