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Invoicing Instructions

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An important note for cut-off dates

Cut-off dates:

  • The last day IBM will accept Kyndryl paper invoices is April 14th, 2023. Please ensure that your invoice gets to the IBM provided scanning location by that date.
  • The last day IBM will accept Kyndryl electronic invoices through WOI, Ariba Network and EDI is April 28th, 2023.

Countries impacted:
Austria, Belgium, China Onshore, Denmark, Finland, France, France Polynesia, Germany, Luxemburg, Netherlands, Netherlands Holding B.V., New Caledonia, Norway, Sweden, Switzerland, Hong Kong / China Offshore, Indonesia, Korea, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam

Please apply this country specific request for the country you are billing from and only for countries that are in scope.

How do you invoice Kyndryl?

Check out the comprehensive table below that contains all the Kyndryl Legal Entity details so that you can issue your invoices correctly and send them to the right place for scanning and processing.

Remember: It is incumbent on you and your Accounts Receivable to do the set-up correctly, find out how to do it all right here. Download for any issues with invoicing.

General Invoice Instructions for Invoices

  1. Make sure your invoice meets the invoicing country tax requirements.
  2. Issue your invoices to the billing address stated on your Purchase Order (include Kyndryl entity name, address, VAT/tax number). 
  3. Ensure your invoices are issued from the supplier’s name, address and proper tax IDs matching the supplier and Kyndryl entity for which the order was issued.
  4. State the Purchase Order number and Kyndryl Contact name on the invoice. Note: Place only one Purchase Order Number on each invoice; invoices must be credit or debit values only, not mixed. 
  5. Each invoice line item must quote the valid Purchase Order item to which it relates.
  6. In case of price variations please notify the responsible buyer in writing before re-invoicing. 
  7. The value of the line item (including previous invoices against the line item) must not exceed the value of the Purchase Order line item.
  8. Invoices must be issued in the same currency as the Purchase Order. 
  9. Invoices not meeting these conditions will be returned unpaid.
  10. Invoicing should only happen after goods or services have been delivered.
  11. Please note that standard payment terms are applied from the date of receipt of a correct invoice.

What is coming to Accounts Payable Processes as part of the S2P Transformation?

The Kyndryl S2P team works to build new services for Accounts Payable, independent from IBM, delivered by Kyndryls to Kyndryls.

Our mission is to design an Accounts Payable Process that is built for the future:

  • Transparent
  • Accurate
  • Simple
  • Industry Standard

Invoice Processing Strategy

Invoice Reception

Our strategy is not only to allow, but to encourage electronic invoicing!

  • Where SAP Business Network (formerly called Ariba Network) is compliant for invoice issuance, we'd expect suppliers to use it for both their and Kyndryl's benefits. It offers immediate, automated invoice validation and processing, advanced status and remittance information. Suppliers have the opportunity to integrate their billing systems with the Network through EDI connection, CSV upload. If POs were created via Contractor Portal the electronic invoice process must go via Contractor Portal as well.
  • Where SAP Business Network is not compliant for invoicing, but other electronic invoice formats are legally accepted, we offer PDF invoicing received through e-mail. Accounts Payable is going to utilize Opentext Optical Character Recognition Software (OCR) to automate reception, validation and compliant archiving. This option can be used in case a strategic supplier rejects to use the Business Network for invoicing, even though it's strongly encouraged to use the Network to ensure timely processing.
  • Kyndryl operates in a few countries, where only paper invoices are acknowledged. For those countries, Accounts Payable offers centralized invoice reception and scanning locations in each time zones. Our operations team then funnels the scanned invoices into Opentext OCR.

List of countries with SAP Business Network legal invoice issuance status and reference intake strategy:

Wave (1-April, 2-July)

Country of origin

Business Network invoicing supported?

Reception/Processing Primary Strategy

2

ARGENTINA

No

PDF OCR

2

AUSTRALIA

Yes

Enforce Ariba usage

1

AUSTRIA

Yes

Enforce Ariba usage

1

BELGIUM

Yes

Enforce Ariba usage

2

BRAZIL

No

PDF OCR

2

BULGARIA

Yes

Enforce Ariba usage

2

CANADA

Yes

Enforce Ariba usage

2

CHILE

Yes

Enforce Ariba usage

1

CHINA

No

Paper OCR

2

COLOMBIA

No

PDF OCR

2

COSTA RICA

No

PDF OCR

2

CROATIA

No

PDF OCR

2

CYPRUS

Yes

Enforce Ariba usage

2

CZECH REPUBLIC

Yes

Enforce Ariba usage

1

DENMARK

Yes

Enforce Ariba usage

2

ECUADOR

No

PDF OCR

2

EGYPT

No

PDF OCR

2

ESTONIA

Yes

Enforce Ariba usage

1

FINLAND

Yes

Enforce Ariba usage

1

FRANCE

Yes

Enforce Ariba usage

1

GERMANY

Yes

Enforce Ariba usage

2

GREECE

No

PDF OCR

1

HONG KONG

Yes

Enforce Ariba usage

2

HUNGARY

Yes

Enforce Ariba usage

2

INDIA

Yes

Enforce Ariba usage (IOI is only through PDF OCR)

1

INDONESIA

No

PDF OCR

2

IRELAND

Yes

Enforce Ariba usage

2

ISRAEL

No

PDF OCR

2

ITALY

Yes

Enforce Ariba usage

2

JAPAN

Yes

Enforce Ariba usage

1

KOREA

Yes

PDF OCR

2

LATVIA

Yes

Enforce Ariba usage

2

LITHUANIA

No

PDF OCR

1

LUXEMBOURG

Yes

Enforce Ariba usage

1

MACAO

No

Paper OCR

1

MALAYSIA

Yes

Enforce Ariba usage

2

MEXICO

Yes

Enforce Ariba usage

1

NETHERLANDS

Yes

Enforce Ariba usage

2

NEW ZEALAND

Yes

Enforce Ariba usage

1

NORWAY

Yes

Enforce Ariba usage

2

PAKISTAN

No

PDF OCR

2

PERU

No

PDF OCR

1

PHILIPPINES

No

Paper OCR

2

POLAND

Yes

Enforce Ariba usage

2

PORTUGAL

No

PDF OCR

2

ROMANIA

Yes

Enforce Ariba usage

2

SAUDI ARABIA

Yes

Enforce Ariba usage

1

SINGAPORE

Yes

Enforce Ariba usage

2

SLOVAKIA

Yes

Enforce Ariba usage

2

SLOVENIA

Yes

Enforce Ariba usage

2

SOUTH AFRICA

Yes

Enforce Ariba usage

2

SPAIN

Yes

Enforce Ariba usage

1

SWEDEN

Yes

Enforce Ariba usage

1

SWITZERLAND

Yes

Enforce Ariba usage

1

TAIWAN

No

PDF OCR

1

THAILAND

No

Paper OCR

2

TURKEY

No

PDF OCR

2

UKRAINE

No

PDF OCR

2

UNITED ARAB EMIRATES

Yes

Enforce Ariba usage

2

UNITED KINGDOM

Yes

Enforce Ariba usage

2

UNITED STATES

Yes

Enforce Ariba usage

2

URUGUAY

No

PDF OCR

2

VENEZUELA

No

PDF OCR

1

VIETNAM

No

PDF OCR


Frequently Asked Questions

Where can I find the contact details (phone number and email) for Accounts Payable?
Please work through your Kyndryl procurement contact. If you do not know who your Kyndryl Procurement contact is and require assistance, please check out Procurement Support.

How do I add the Kyndryl House Bank account to make sure my receivable can be automated?
Please work through your Kyndryl procurement contact, bank accounts can only be provided to you directly.

What should I do if I am invoicing via Paper (or PDF)?
Please make sure you use the correct Mail To address in column E found in Detail on how to issue invoices to Kyndryl. [linked through Excel]

What should I do if I am invoicing through Buy@IBM (Ariba), WOI or Web Portal?
Please ensure that the billing address on the PO is that of Kyndryl. Please ensure your invoice includes the correct Kyndryl billing address, tax number and company name.

Quick Links for Invoicing Instructions

Check out some of our resources below.

Issuing Invoices

If you are looking for more detailed information on issuing an invoice to Kyndryl, this document provides all the answers.

Download ->

Instructions for Paper Invoices

This document contains information on paper invoices only which applies to India.

Download ->

In need of invoicing support?

If you are in need of additional assistance with invoicing instructions, please visit our support page and fill out the form. 

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