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Kyndryl 개인정보 처리방침

본 개인정보 처리방침은 2022년 4월 1일부터 유효합니다.


Kyndryl은 이용자의 개인정보 보호에 가치를 두고 있으며 이용자의 개인정보를 최선을 다해 충실히 보호하고 처리할 것임을 약속합니다.

본 개인정보 처리방침은 Kyndryl이 이용자의 정보를 수집, 사용, 공유하는 방법을 설명합니다.

본 처리방침은 Kyndryl의 자회사가 Kyndryl 개인정보 처리방침에 대한 참조 없이 해당 회사의 처리방침을 게시하는 경우를 제외하고는 Kyndryl Corporation 및 Kyndryl 자회사에 적용됩니다.

당사는 보충적인 개인정보 처리방침을 통해 개인정보 보호에 관한 추가적인 정보를 제공할 수 있습니다.

Kyndryl의 개인정보 보호에 관해 궁금한 사항이 있으시면 이 양식을 작성하여 문의해 주시기 바랍니다:

당사가 수집 및 사용하는 개인정보

이 섹션에서는 당사가 수집하는 다양한 유형의 정보와 이를 사용하는 방법을 설명합니다.

You can create an account with Kyndryl by accessing an identification and authentication mechanism hosted by Kyndryl or a third party (Kyndryl identification), as made transparent during the sign-on process. The Kyndryl identification provides Kyndryl with your name, email address, and country or region of residence. We may require a Kyndryl identification for certain online services or applications.

We may also store your details from business contact information that you provide to us, or that we collect from your organization, our Business Partners, or our suppliers.

The Kyndryl identification uniquely identifies you when you access our websites, make a request or order, or use a product or service. If you log into our websites with a Kyndryl identification we may link the information we collect with your account. A Kyndryl identification is also used to give you access to  Kyndryl Online Services and may allow you to manage your contract and billing history. The email address in your Kyndryl identification may be used to contact you in relation to any services to which you subscribe.

Business contact information is typically information that you would find on a business card, such as name and business contact details. We use this information to contact or communicate with you about business matters. If we receive business contact information from a third party, such as a Kyndryl Business Partner or supplier, we will confirm that the information was shared appropriately.

We may also combine your business contact information with other business-relevant information, such as information about your professional education, skills, work experience, or other publicly available information, such as business-related blogs, publications, job roles, and certifications. This information may be used to tailor our interactions with you in any part of Kyndryl’s business, for example in the sales process, to maintain a relationship with you, and for post-contractual relationships.


Our websites offer ways to communicate with you about us, our products and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our websites without logging in with Your Account we may still collect information that is connected to your website visit.  

For more information on the technologies that we use to collect website information, and setting your preferences, see Cookies and Similar Technologies.  

We collect information about your use of our websites, such as:

  • the webpages you view, 

  • the amount of time you spend on pages, 

  • the website URL that referred you to our pages,  

  • your geographic information derived from your IP address, 

  • and any hyperlinks or advertisements you select. 

We use this information to improve and personalize your experience with our websites, provide you with content that you may be interested in, create marketing insights, and to improve our websites, online services, and related technologies. 

We also collect the information that your browser or device automatically sends, such as:

  • your browser type and IP address, 

  • operating system, device type, and version information,

  • language settings, 

  • crash logs, 

  • Kyndryl identification information (if signed in), 

  • and passwords. 

We use this information to provide you with access to our webpages, improve the webpage view on your device and browser, adapt to your settings and language, and adapt content for relevancy or any legal requirements for your country. We also use this information to comply with system and network security requirements, and to provide support. For more information see, Support Services and Protecting You and Kyndryl


We also provide platforms and forums that enable online sharing, support, and collaboration among registered members. Any information that you submit to these platforms may be made available to others on the internet, or removed by us, as covered in the platform privacy notice or terms. We are not responsible for any content that you make available through your use of our products or services.


We prepare reports on our websites to derive insights into trending topics and general market knowledge. These reports may be provided to third parties with details on how users interacted or showed interest in the third-party product or service that was presented on our websites. All reports display aggregated information and cannot be used to identify our website visitors.


We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications.

Our online services include “as-a-service” and desktop applications, mobile applications (or apps), and Kyndryl Learning services. We collect information about the use of these services, such as pages you view or your interactions on that page, to improve and develop our services and to generate technical and market insights. We may require a Kyndryl indentification for the use of our online services and applications (see Your Account).

The information that we collect on our online services and applications may include: 

  • the pages you view, 

  • your settings within the service,

  • your browser type and IP address, 

  • operating system, device type, and version information,

  • crash logs, 

  • Kyndryl indentification information (if signed in), 

  • and passwords.  

This information is collected to provide you with access, to operate the service, for support, to personalize and improve your experience of the service, to develop other services and technologies, and generate technical and market insights. For more information on the technologies that we use to collect this information, and setting your preferences, see Cookies and Similar Technologies.

Where we provide products and services as a business-to-business provider, the client is responsible for the collection and use of personal information while using our products or services, unless otherwise described. Our agreement with clients may also allow us to request and collect information about authorized users of our products or services for reasons of contract management. 


Mobile application privacy notices may provide details about the information that is collected by the app, such as geo-location information or the unique User-ID of a device. Unique User-IDs are used to connect to servers and to connect the use of the device across apps. Depending on the functions of the app, you can tailor your privacy settings by using the settings menu or in your user profile. 


Kyndryl Learning offers education services and collects information on course completions to be able to provide you with credentials, certificates, or further information when needed.

We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications.

We use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your experience with our content and advertisements, and to develop internal marketing and business intelligence. You may submit an opt-out request, or select Unsubscribe at the bottom of each marketing email. To review or set your preferences regarding the information that we collect about you on our websites select Cookie Preferences in the website footer.

We use contact information that we collect directly from you, your organization, or third-party data providers, to communicate with you about our products, services, and offerings. When we obtain information about you indirectly from third parties, we implement checks and controls to confirm that this information was legally acquired by the third party and that the third party has the right to provide the information to us for our use in marketing.

We may, subject to your preferences, collect information about your interactions with our websites, our emails (such as whether emails are opened or links selected), and other Kyndryl content, including content on third-party sites. For more information on the technologies that we use to collect this information, and setting your preferences, see Cookies and Similar Technologies


We use this information to develop internal marketing and business intelligence. For example, we may:

  • Combine the information collected to better understand your interests and potential business needs, such as Kyndryl events you attend, content you review, or any of our websites that you visit.

  • Aggregate the information that is collected about website visitors for the purposes of developing and modelling marketing audiences.

  • Leverage insights from the information collected to personalize content and advertisements across multiple interactions and devices.

  • Engage with advertising partners, such as publishers and social media platforms, to deliver targeted Kyndryl advertisements on their websites, aggregate information for analysis, and track engagement with those advertisements on our behalf. These advertising partners may also track your interactions with us on our websites. 

A contractual relationship is created when you order a trial, product or service from us. While we mainly provide our products and services to businesses, individuals may also enter into an agreement with us directly as a client. We may collect any information that is reasonably necessary to prepare for, enter, and fulfill the contractual agreement. 

The information collected in a contractual relationship may include the business contact information of the requester, a Kyndryl identification, and the order details. Information that is required for shipment and payment, for the implementation of services, or to grant access to the product or service may also be collected.  

This information may be collected for various purposes, depending on the nature of the products or services, for example, for contractual management and compliance, to provide support, for the improvement or development of our products and services, and to generate technical and market insights. For more information, see Kyndryl Online Services

When you contact us to request support, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.  

The information that we collect may include any information exchanged during our phone conversations or provided during Live Chat support sessions on our websites. We may use this information to inform you of products or services that are related to your support request. This can include product updates or fixes, and we may combine the information that is collected through other interactions with you or your organization to provide more valuable suggestions in relation to product support, such as any available training regarding the issue. 

While we handle the support case, we may have incidental access to information that you have provided or information that is on your system. This information may contain information about you, your organization's employees, customers, or other relevant parties. The conditions regarding the handling and processing of this information is covered by the applicable Terms of Use or other agreements between your organization and Kyndryl.

We may collect and use information to protect you and Kyndryl from IT security threats and to secure the information that we hold from unauthorized access, disclosure, alteration, or destruction. This includes information from our IT access authorization systems, such as log-in information. 

The security solutions we use to protect your information, our infrastructure, and our networks may collect information such as IP addresses and log files. This is necessary for the functionality and utility of security programs to enable the investigation of any potential security incidents and generate insights on security threats. 

We may use specialized tooling and other technical means to collect information at access points to, and in, IT systems and networks to detect unauthorized access, viruses, and indications of malicious activities. The information we collect may be used to conduct investigations when unauthorized access, malware or malicious activities are suspected, and to remove or isolate malicious code or content.

When you visit a Kyndryl location, we collect your name or business contact information, and, in some cases, information from a government-issued ID. This information is collected for access management and to protect the security and safety of our locations and employees. 

The information that is collected at our locations is used to issue access badges. We may verify the identity of visitors where legally permissible and, for supplier personnel working on site, a badge with a photo identification may be requested for identification purposes. 

Camera supervision and access management are used for reasons of security and safety of our locations, employees, and assets. More information may be available at the Kyndryl location. 

We are constantly searching for new talent for our organization, and we collect information about job applicants or prospective candidates from several sources. Applicants receive a specific privacy notice in the course of the process.  When an employee leaves Kyndryl, we continue to process information that is related to them for any remaining business, contractual, employment, legal, and fiscal purposes, including the management of pensions to the extent handled by Kyndryl.   

Regarding recruitment, we may look for prospective candidates with the help of recruitment intermediaries and may use publicly available information on social media platforms to identify prospective candidates for a specific function.   

When an employee leaves Kyndryl, we retain basic information from the former employee about their employment at Kyndryl.   

After an employee retires, we process information about the retiree for fulfilling the pension obligations toward the retiree. Information about the processing of pension information, or other retirement programs, can be found with the local organization responsible for pensions. In some countries, this may be an independent organization. In some cases, retirees may still participate in Kyndryl-organized initiatives or programs, such as volunteer and social responsibility programs. Such participation is voluntary, and more information is provided on the relevant websites or information pages for those initiatives.

We collect and use information to improve our business operations, systems, and processes. For example, information may be used to conduct, maintain, audit, and optimize our operations, to protect our assets and employees, for product development, and to defend our rights.

We collect information about our business operations to make informed decisions about the organization, the business, and to report on performance, audits, and trends. For example, we use this information to analyze the costs and quality of our operations. Where possible, this is done by using aggregated information, but it may use personal information.  

We collect and use information from our business systems, which may include personal information, to:

  • protect or enforce our rights, including to detect fraud or other criminal activities (for example, by using information in payment systems), 

  • handle and resolve disputes, 

  • answer complaints and defend Kyndryl in legal proceedings,

  • and comply with legal obligations in the countries where we do business.

We collect information from the use of our business processes, websites, cloud and online services, products, or technologies. This information may include personal information and is used for product and process development. For example, we may use this information to increase efficiency, decrease costs, or improve services by developing automated processes and tools, or to develop or improve the technologies on which these are based. 

When you visit our websites, online services and applications, software products, or view our content on certain third-party websites, we collect information regarding your connection by using various online tracking technologies, such as cookies, web beacons, Local Storage, or HTML5. Information that is collected with these technologies may be necessary to operate the website or service, to improve performance, to help us understand how our online services are used, or to determine the interests of our users. We use advertising partners to provide and assist in the use of such technologies on Kyndryl and other sites.  

A cookie is a piece of data that a website may send to your browser, which may be stored on your computer and can be used to identify your computer. Web beacons, including pixels and tags, are technologies that are used to track a user visiting a Kyndryl web page or if a web page was copied to another website. Web beacons may be used in email messages or newsletters to determine whether messages are read, forwarded, or links selected. Local Shared Objects can store content information displayed on the webpage visited, and preferences. These may be used to provide connected features across our websites or display targeted Kyndryl advertising on other websites based on your interests.    

Session cookies can be used to track your progression from page to page so that you are not asked for information that you have already provided during the current session, or information that is needed to be able to complete a transaction. Session cookies are erased when the web browser is closed. Persistent cookies store user preferences for successive visits to a website, such as recording your choice of language and country location. Persistent cookies erase their data within 12 months.  

You can use the Kyndryl Cookie Manager to learn more about the online tracking technologies we use and to review or set your preferences regarding the information that we collect about you on our websites. The Kyndryl Cookie Manager is either presented as a notification window when you first visit a webpage or opened by selecting Cookie Preferences in the website footer. The Kyndryl Cookie Manager does not address all types of tracking technologies (for example, web beacons). When using mobile apps, use the options on your mobile device to manage settings.  

Blocking, disabling, or rejecting Kyndryl cookies may cause services to not function properly, such as in connection with a shopping cart, or block the use of websites or other Kyndryl online services that require you to sign in. Disabling cookies does not disable other online tracking technologies, but prevents the other technologies from accessing any details stored in cookies.

Our websites offer the possibility to use third-party social media options.  If you elect to use these options, these third-party sites may log information about you, such as your IP address, access time, and referring website URLs. If you are logged in to those social media sites, they may also link collected information with your profile information. We accept no responsibility for the privacy practices of these third-party services and encourage you to review their privacy policies for more information. 

Unless otherwise indicated, our websites, products, and services are not intended for use by children under the age of 16.

개인정보 공유 

당사는 이용자의 개인정보를 Kyndryl의 합법적인 비즈니스 목적을 위해, 알 필요가 있는(need-to-know) 경우에만 공급업체, 어드바이저, 비즈니스 파트너와 대내외적으로 공유합니다.

이 섹션에서는 다음과 같은 내용을 다룹니다.

개인정보를 공유하는 경우, 당사는 해당 정보를 공유할 수 있는지 확인하기 위해 적절한 점검 및 통제를 수행합니다.


당사가 일부 국가에서 비즈니스를 양도, 인수, 합병 또는 기타 방식의 조직개편을 하기로 결정한 경우, 그러한 트랜잭션은 개인정보의 일부분을 예비 또는 실제 비즈니스 인수인에게 공개하거나 그러한 비즈니스를 양도하는 당사자로부터 개인정보를 수집하는 것을 포함할 수 있습니다.


당사는 당사의 합법적인 비즈니스 목적을 위해 개인정보를 내부적으로 공유합니다(예: 이용자 및 외부 당사자와의 관계 관리, 컴플라이언스 프로그램, 시스템 및 네트워크 보안). 당사는 효율성 개선, 비용 절감, 자회사 간 내부 협업을 위해 이를 수행합니다. 개인정보에 대한 당사의 내부 접근은 제한되며 알 필요가 있는(need-to-know) 경우에만 접근이 허용됩니다. 이 정보를 공유하는 것은 적절한 사내 합의, 당사의 정책, 보안 기준의 적용을 받습니다.



  • 당사와 공급업체와의 비즈니스에는 공급업체가 당사를 대신하여 개인정보를 수집, 사용, 분석 또는 기타 유형의 개인정보 처리 행위가 포함될 수 있습니다.
  • 당사의 비즈니스 모델에는 Kyndryl 제품 및 서비스의 마케팅, 판매, 제공을 위한 독립적인 비즈니스 파트너와의 협력이 포함됩니다.
  • 당사는 해당되는 경우 선정된 비즈니스 파트너와 비즈니스 연락처 정보를 공유합니다.
  • 당사는 변호사, 감사인, 보험사 등의 전문 어드바이저의 서비스를 받기 위해 이들과 개인정보를 공유할 수 있습니다.
  • 당사는 예를 들어 비즈니스 파트너, 금융기관, 운송 회사, 우편 또는 물류운송과정 전반에 관여하는 세관 당국과 같은 정부 당국 등과 계약 관계 정보를 공유할 수 있습니다.


특정 상황에서 개인정보는 사법 절차 또는 법원 명령, 법적 절차에 따라 정부 기관에 공개될 수 있습니다.
당사는 Kyndryl 또는 다른 이들의 권리를 보호하기 위해, Kyndryl이 그러한 권리의 침해가능성이 있다고 판단하는 경우(예: 사기 방지)에도 개인정보를 공유할 수 있습니다.

Your information may be transferred to or accessed by Kyndryl subsidiaries and third parties around the world. Kyndryl complies with laws on the transfer of personal information between countries to keep your personal information protected, wherever it may be.

We have implemented various safeguards including:

  • Contractual Clauses, such as those approved by the EU Commission and accepted in several other countries. You can request a copy of the EU Standard Contractual Clauses (EU SCCs) by clicking Contact Us

  • The APEC Cross Border Privacy Rules (CBPR) system provides protection of personal information that is transferred among participating APEC economies as it pertains to online information collected through 

  • Kyndryl’s privacy practices, described in this Privacy Statement, comply with the APEC Cross Border Privacy Rules System. More information about the APEC framework can be found here

컨트롤러 및 담당자 정보

Kyndryl은 전 세계적으로 자회사를 통해 비즈니스를 영위하고 있습니다.  일부 국가의 개인정보 보호법은 개인정보 처리가 이루어지는 목적과 해당 정보가 처리되는 방법을 정하는 법인(또는 자연인)을 컨트롤러(Controller)로 간주합니다. 컨트롤러를 대신하여 처리 운영에 관여하는 당사자는 프로세서(Processor)로 지정될 수 있습니다. 프로세서의 지정 및 관련 의무사항은 관할에 따라 다릅니다.


이용자 국가의 개인정보 보호 관련 법률과 관련성이 있는 경우, Kyndryl 또는 여타 Kyndryl 자회사가 이용자와의 특정 상호작용을 위해 자신을 컨트롤러(Controller)로 인정하지 않는 한, 개인정보의 컨트롤러는 이용자 국가 또는 지역에 있는 Kyndryl의 주요 자회사입니다.


이용자 국가 또는 지역에 있는 Kyndryl 주요 자회사의 연락처 상세정보는 이용자가 국가나 지역을 선택하고 웹사이트의 바닥글에서 연락처를 선택하여 확인할 수 있습니다. Kyndryl 연락처:

Kyndryl Inc.,
One Vanderbilt Avenue, 15th Floor,
New York, NY 10017, United States.

Kyndryl 또는 Kyndryl이 지배하는 자회사가 법정 대리인을 선임해야 하는 경우를 위해, 다음의 대리인이 선임되었습니다.

유럽 경제 지역 (EEA)
Kyndryl 1 B.V., 
Mercuriusplein 1, 2132 HA
Hoofddorp, The Netherlands 


Kyndryl UK Limited,
100 Liverpool Street, EC2M 2RH 
London, United Kingdom

Kyndryl (Thailand) Company Limited
No. 388 Paholyothin Road,
Kwaeng Samsen-Nai, Khet Phayathai,
10400 Bangkok, Thailand

정보 보안 및 보유

당사는 무단 액세스, 사용 및 공개로부터 이용자의 개인정보를 보호하기 위해 적합한 물리적, 관리적, 기술적 안전 조치를 시행합니다.  이러한 안전 조치는 전송 중에 개인정보를 비공개로 유지하는 역할 기반 액세스 제어 및 암호화가 포함되어 있습니다. 당사는 필요한 경우 비즈니스 파트너, 공급업체, 제3자에게 무단 액세스, 사용, 공개로부터 정보를 보호하기 위해 계약 조건 및 액세스 제한과 같은 적절한 안전 조치를 시행하도록 요구합니다.

당사는 개인정보가 처리되는 목적을 달성하거나 법령상 보유 요건을  준수하기 위해 필요한 경우에만 개인정보를 보유합니다. 법령상 보유 요건에는 다음을 위해 정보를 보유하는 것이 포함될 수 있습니다.

  • 감사 및 회계 목적
  • 법적 보유 조건
  • 분쟁 처리
  • 당사가 비즈니스를 하는 국가에서의 법적 청구권의 성립, 행사, 방어

당사는 관리 목적, 법령상 보유 요건, Kyndryl 권리의 방어 및 이용자와 Kyndryl과의 관계 관리 목적을 위해 계약 관계 정보를 보유합니다.  보충적인 개인정보 처리방침에서는 해당 보유 조건에 대한 보다 자세한 정보를 제공할 수 있습니다.

당사는 개인정보가 더 이상 필요하지 않은 경우, 정보를 안전하게 삭제하기 위해 마련한 프로세스가 있습니다(예: 전자 파일 삭제 및 물리적 기록을 폐기)

이용자의 권리/당사에 연락하는 방법

이용자는 이용자의 개인정보 처리와 관련하여 특정한 권리가 있습니다. 연락처 양식은 다음을 위해 사용할 수 있습니다.

  • 당사가 이용자에 대해 보유하고 있거나 업데이트한 개인정보에 대한 액세스를 요청합니다. 관련 법률에 따라 이용자는 자신의 개인정보에 대한 추가적인 권리를 가질 수 있습니다.

  • 이 개인정보 처리방침 및 개인정보 보호 실무에 관련된 문의를 합니다. 이용자의 메시지는 담당 데이터 보호 책임자(Data Protection Officer)를 포함하여 Kyndryl 데이터 개인정보 보호팀(Data Privacy Team)의 해당 구성원에게 전달됩니다.

  • Kyndryl이 이용자의 개인정보를 처리하는 방식이 만족스럽지 않은 경우 Kyndryl에 민원을 제기합니다.

추가적인 권리에 대한 정보와 해당 권리가 적용되는 시점은 이용자의 추가 권리 에서 확인할 수 있습니다.

이용자는 유관 감독당국에 민원을 제기할 권리도 가집니다.  개인정보 보호당국의 상세 연락처 정보는 여기를 참고하세요. 개인정보 보호. 또는 데이터 사용에 대해 당사가 만족스럽게 해결하지 못한 문제가 있는 경우, 미국에 소재한 당사의 제3자 분쟁 해결 제공업체(무료)에게 여기 로 연락하시기 바랍니다.

마케팅 커뮤니케이션의 경우 각 마케팅 이메일의 하단에서 수신 거부 요청 을 제출하거나 구독 취소 를 선택할 수도 있습니다.


개인정보 처리방침 업데이트

본 개인정보 처리방침에 중요한 변경이 이루어진 경우, 효력 발생일이 수정됩니다.  개인정보 처리방침 개정의 효력이 발생한 이후 당사 웹사이트와 서비스를 계속 사용함으로써 사용자는 변경 사항을 읽고 이해한 것으로 간주됩니다.


Kyndryl 개인정보 보호 에 관해 더 자세히 알아보십시오.


Kyndryl의 개인정보 보호에 관해 궁금한 사항이 있으시면 이 양식 을 작성하여 문의해 주시기 바랍니다.




이전 버전

이전 버전의 개인정보 처리방침을 보려면 아래의 타임라인에서 관심 날짜를 클릭하세요.