ISG names Kyndryl a Leader for GenAI and agentic AI services
Leading the Future of AI in Insurance
ISG named Kyndryl a Leader in their 2025 Insurance Services report for our GenAI and Agentic AI services. These services help insurers drive efficiency, scalability, and innovation.
Hyper-velocity outside demands hyper-agility inside
GenAI and agentic AI deliver measurable improvements in efficiency, accuracy, speed and CX while enabling completely new insurance products and business models.
Insurance Services – Strategic Capabilities
Kyndryl innovates and creates value for insurance enterprises by offering enterprise-grade, responsible GenAI solutions and services that enable rapid innovation.
Ashish Jhajharia, Lead Analyst, ISG
Kyndryl uses agentic AI solutions to enhance its client’s operational efficiency and customer engagement with personalized AI services and seamless platform integration.
Ashish Jhajharia, Lead Analyst, ISG
Strategic recommendations for decision makers
Build a unified data foundation
Consolidate fragmented systems into a coherent data fabric to enable AI-driven insights and automation across underwriting, claims, and customer service.
Embed responsible AI governance
Implement robust frameworks for transparency, bias mitigation, and compliance to ensure ethical and explainable AI decisions in regulated environments.
Drive human-AI collaboration
Position AI as an augmentation tool, not a replacement—invest in reskilling and workflows that combine AI efficiency with human judgment and empathy.
