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What is generative AI?

Key takeaways:

Generative AI or GenAI is a type of artificial intelligence that uses generative models to produce creative content based on training data. A generative AI model can generate text, images, code, videos, and audio by ingesting descriptive information provided by end users as prompts. Machine learning algorithms help GenAI platforms to learn from training data and output entirely new and creative content often faster than a human.

Leveraging generative AI requires embracing the idea of "human first and human last" because human oversight is necessary at every stage, from prompting to validating the output.

Generative AI explained

Generative artificial intelligence (AI) can be described as AI or any sort of AI that can be leveraged to speedily generate new content, such as audio, code, image, synthetic data, text, video or similar content. Generative AI (GenAI) includes learning algorithms for making predictions and algorithms for leveraging prompts to autonomously compose content. 

Examples of generative AI tools

There are many different tools for end users looking to quickly and efficiently create GenAI-based content.  Here are several examples of popular GenAI tools and programs.

  • ChatGPT – Possibly the most famous or infamous example of a generative AI tool. Created by OpenAI in December 2022, ChatGPT is an online AI chatbot where users prompt it with questions, and it responds by generating answers to those questions.
  • Copilot – Microsoft’s GenAI chatbot that is based on their Prometheus model, which was based on OpenAI’s GPT-4 series of large language models (LLMs). Copilot was launched in 2023 as Microsoft's main replacement for the discontinued Cortana.
  • Gemini – A GenAI developed by Google AI, Gemini is based on the LLM of the same name. Launched in February 2024 following its predecessor Bard, Gemini was based on the LaMDA and PaLM LLMs.
  • Perplexity – Ask Anything – An AI-powered search engine, Perplexity – Ask Anything functions as an "answer engine" and provides direct, cited answers to user questions instead of a list of links. Perplexity AI, Inc. (Perplexity) launched their search engine on December 7, 2022.
  • Grammarly – An AI-driven writing assistant, Grammarly helps end users to improve their communication by providing end users with real-time feedback on spelling, grammar, and punctuation, and style and tone. Grammarly was launched by Grammarly Inc. on July 1, 2009.
  • The Lensa app – This application uses AI to transform your portrait-type photos into dynamic custom portraits. Created by Prisma Labs in 2018, Lensa allows users to transform their selfies into that of a superhero, a rockstar, or a myriad of other templates.
  • DALL·E 2 – An AI system where users input descriptions using plain language and it creates realistic images and art based on those descriptions.  Created by OpenAI in April 2022, DALL·E 2 uses a diffusion model that generates higher-quality images than the original Dall-E’s discrete variational autoencoder (dVAE).
  • Copy.ai – An AI writing tool that leverages machine learning (ML) to create various types of text content. Released by Paul Yacoubian in October 2022, Copy.ai offers different tools depending on each users’ copywriting needs and can produce long-form web copy, emails, and social media content.
  • Midjourney – An AI-based image generator program and service. First launched on 14 March 2022, Midjourney has been leveraged to generate award-winning art, artwork used in children’s books, and images of public figures that have caused a lot of controversy.

What are generative AI models?

Generative AI models are large neural networks that learn from multimodal content like human thought patterns. These models generate original content by identifying and replicating patterns found in their training data. Their success is primarily attributed to learning through both supervised and unsupervised methods, unlike older descriptive models, which primarily relied on supervised learning.

The difference between generative AI and traditional AI

A common trope of traditional AI, sometimes referred to as narrow AI or weak AI, is that it primarily spotlights individual tasks and systems that focus on responding to specific sets of inputs. These traditional AI systems can process data and make learned choices or predictions from that data. Some of these systems function similarly to something like the IBM supercomputer Deep Blue. They’re fed a considerable amount of data, in Deep Blue’s case chess-specific data, and use it to either develop a game-winning strategy or to respond to an opponent’s strategy. 

Other traditional AI systems operate similarly to Apple’s Siri or Amazon’s Alexa, responding to and predicting the needs of a household, while others function more like recommendation engines for Google, Netflix, or Amazon. 

Alternatively, generative AI can create new content from the plain language prompts that it receives, such as text, art, music, and videos.    

How can generative AI benefit your organization?

Generative AI is perhaps the most recognizable type of AI today. It has immense potential to help enterprises produce high-quality content quickly, help users innovate, creating new products and offers avenues for improving customer service and communication. Generative AI models are commonly leveraged for creating visual or audio art, writing web content or essays, running web searches, and much more.

For enterprises looking to leverage generative AI tools, here are some of the benefits that your organization can hope to leverage:  

  • Access, automation, insights, and innovationGenAI helps organizations to capitalize on their existing data, including any data that they have but are failing to properly leverage. The benefits of using GenAI to leverage your data include increasing data accessibility for authorized users, automating repetitive tasks, turning raw data into actionable insights, and driving innovation.
  • Speed, quality, and efficiency: Arguably the most obvious and accessible of its benefits, GenAI helps end users to quickly create content. Data shows that when users leveraged GenAI, “70% were more productive, with the best users saving more than 10 hours of work per month and 68% of users felt it improved the quality of their work”.1
  • Improve customer experience: By leveraging human-like chatbots that contain a vast depth of product or service knowledge for handling anything from routine inquiries to resolving technical issues, it potentially eliminates any wait time that customers would otherwise have to spend waiting to talk to a human customer service or technical support agent. 
  • Improve personalization: ML algorithms can track and analyze an end user’s search history and purchase history and then leverage that data to make targeted product recommendations or to produce content specifically for that end user. GenAI can also be leveraged when it comes to the onboarding and continuing education of employees, potentially creating customized lessons for each individual employees learning styles.
  • Accelerate modernization: GenAI can accelerate the modernization process for enterprises, providing an alternative to the risky, large-scale “big-bang” IT transformations that are commonly employed to deliver massive changes.
  • Streamline complex processes: GitHub Copilot helps eliminate end users’ time spent on problem-solving and debugging code. ChatGPT and a variety of other machine learning models (MLMs) that can help developers with writing application code in JavaScript and other languages and with debugging code. MLMs can also be used with writing and analyzing content, such as analyzing a variety of models spread throughout the different sections of an enterprise. 


FAQs

Kyndryl helps organizations in their journey to GenAI adoption by offering a structured, consult-led approach that spans from ideation to implementation.

Our process includes the following benefits:

  • Discovery and assessment: Evaluate your readiness and identify high-impact use cases.
  • Design and roadmap: Help in the creation of scalable architectures and establish a governance framework.
  • Implementation and operations: Help deploy GenAI applications with built-in monitoring, bias checks, and prompt privacy controls. 
  • Generative AI navigator: Orchestrate the complete lifecycle, from prototyping to governance while being anchored in responsible AI principles like transparency, fairness, and security. 

 

 

 

 

 

 

 

Kyndryl follows industry-approved practices for integrating generative AI into mission-critical systems and leverages our proprietary AI platforms Kyndryl Bridge and Vital to help drive impact across clients’ ecosystems. Kyndryl deployed GenAI internally and improved employee experiences and process automation, and developed industry-specific models.

Along with our partners NVIDIA and Google Cloud, Kyndryl offers AI-readiness programs, multidisciplinary delivery squads, and co-creation sessions, to help our customers adopt an AI-led approach and modernize their workloads.

Kyndryl is leading the effort in helping customers across industries tap into the dynamic capabilities of generative AI. Our solutions deliver outcomes through the following features:


These outcomes are powered by Kyndryl’s deep expertise in large language model operations (LLMOps)AI operations (AIOps)  and financial operations (FinOps) , leveraging generative AI as a strategic imperative for achieving cost efficiency and regulatory compliance.

References

  1. Empowering the future of work: Creating an AI-enabled workplace, Kyndryl Inc.; Microsoft, 2024.  Beyond ChatGPT: The Future of Generative AI for Enterprises, Jackie Wiles, Gartner, 26 January 2023.

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Want to learn more about Kyndryl’s generative AI framework?

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