ČSOB selects Kyndryl to drive business process transformation

PRAGUE, June 17, 2026 — Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services and
Československá obchodní banka (ČSOB), one of the largest financial institutions in the Czech Republic and part of the KBC Group, today announced a collaboration to support the bank’s business process transformation.

With more than four million clients, ČSOB offers a broad range of financial services supported by digital and core banking platforms that underpin its critical business processes. ČSOB selected Kyndryl to simplify and modernize its complex, mission-critical environments and drive long-term transformation to improve operational efficiency and adapt to evolving regulatory requirements in the financial services industry.

“At ČSOB, we continuously modernize our processes and technology environment to deliver simpler and faster services to our clients. That is why, in the IT domain, we are looking for a partner that is capable of navigating a complex enterprise environment and supporting us in implementing large-scale transformation initiatives,” says Roman Mašek, Director of B-2 IT at ČSOB.

“ČSOB is taking bold steps to modernize and streamline the processes that sit at the heart of its customer experience,” said Jiri Batek, Managing Director, Kyndryl in Czech Republic. “We’re proud to bring our expertise in transforming mission-critical environments to support the bank in creating a more efficient, agile and resilient operational foundation.”

As part of the engagement, Kyndryl will implement, deploy, configure and integrate a business process management platform based on Camunda into ČSOB’s existing technology environment to streamline end-to-end processes, reduce system complexity and enable a more seamless, personalized and efficient customer experience.

“We selected Kyndryl because of its experience with large-scale transformation projects and its strong expertise in process automation. This enables us to further develop our Camunda platform while maintaining a strong focus on security, regulatory compliance, and high service availability for our clients,” says Mašek.

In addition, Kyndryl will also help build a ČSOB Process Center of Excellence that will establish governance, standards and expert guidance to help enable the consistent application of processes over time as business and regulatory requirements evolve.