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As the AI landscape rapidly evolves, organizations are striving to balance a bold, long-term vision with agile, short-term actions that drive innovation and business transformation. But success does not just depend on strategy; it requires a fundamental shift in organizational behavior, mindset, and culture. What steps do technology leaders need to take to prepare today’s workforce for tomorrow’s AI-powered roles?
Tune in as experts explore how companies can empower employees to evolve alongside AI and foster a culture of curiosity that paves the way for business transformation and a future-ready workforce.
Featured experts
- Borika Vucinic, President of the Board, North American Broadcasters Association
- Pär Edin, Global AI Sales Acceleration Lead, KPMG
Conversation highlights
Please note the transcript has been modified for clarity and length.
Tom Rourke (Host): We've talked about the pace at which yesterday's innovations become today's obsolescence. How do you navigate that pace of change and stay adaptable as new technologies continuously emerge?
Borkia Vucinic: Not everybody is open to curiosity and change. We have to be selective in terms of which technologies are going to solve business problems and create opportunities for operational efficiencies, growth, revenue, and greater customer experience. Some organizations want to be first and deliver something cutting-edge to the customer. But that can create a legacy of technical debt, as early solutions become burdens over time. While we aim to stay at the forefront of technology, we must consider how people work, their habits, and where to invest first to create meaningful customer experiences. (Hear the full response at 4:38)
Tom Rourke: What does this mean in terms of changing skills for AI? Are there new skill profiles? Are there combinations of different disciplines that we're going to see become more important for the future?
Pär Edin: One of the critical human skills for the future is the ability to manage digital coworkers—whether it’s a personal assistant or a fleet of AI agents—through coaching, performance management, and system access. Another key skill goes back to curiosity. As more tasks and processes are becoming automatable, curiosity needs to be focused on new ways of working for humans and new opportunities for products, services, innovation, adjacent markets, etc. People who thrive will be people who like to learn, and who are comfortable with everything being uncertain and roles changing rapidly. (Hear the full response at 16:20)
Borkia Vucinic: It's not based on one individual or one organization. The whole environment is going to change. So, the skills of people who are a part of that environment are going to be different tomorrow. Companies will look to people who are open to rethinking what they’ve learned and are willing to innovate in their roles, because that's the way for us to move the dial in terms of adoption, understanding where opportunities are, and how to take the next steps in making those opportunities real and value driven. (Hear the full response at 17:38)
