SINGAPORE, November 8, 2022 – Singapore Aero Engine Services Private Limited (SAESL), the world’s largest Maintenance, Repair and Overhaul (MRO) facility for the Rolls-Royce Trent engines, has partnered with Kyndryl, the world’s largest IT Infrastructure services provider. Through this collaboration, Kyndryl will empower SAESL in modernizing its digital infrastructure, delivering automated service desk management across the multichannel, and integrating comprehensive security solutions to enhance organization-wide cybersecurity and resilience.
Currently, about 30% of the world’s Rolls-Royce Trent engines come through SAESL, powering aircrafts such as the Airbus A330, A340, A350, and A380, as well as the Boeing 777 and 787 Dreamliner. With airlines gearing up to meet the rapidly resurgent air travel demand, a digital-ready and future-proof SAESL is poised to clinch an even bigger market share.
“SAESL has experienced tremendous growth in the past 20 years. As the world’s largest MRO shop for Rolls-Royce Trent engines with a customer base spanning six continents, we are continuously looking beyond the status quo for further growth and improvement. This partnership to drive digital innovation will allow us to leverage Kyndryl’s expertise to further strengthen our IT infrastructure, streamline, and automate our processes and ultimately improve our productivity and operational efficiency,” said Mr. Simon Middlebrough, CEO of SAESL.
Empowering SAESL’s digital transformation, Kyndryl will shift from the company’s current managed services portfolio to an advanced model characterized by intelligence and automation. SAESL will also have full access to the Automation catalogue in Kyndryl GitHub’s repositories with a wide spectrum of readily available automation assets for supported products and technologies.
A multichannel approach will be adopted to improve end-user experience. This includes the deployment of Kyndryl Service Desk Integrated Cloud Contact Centre (ICCC) platform that enables centralization and standardization of cloud infrastructure for more efficient contact center management and true virtualization of service desk agents within the Kyndryl environment and a dedicated communications channel for urgent IT issues.
The partnership with SAESL will also include access to a broad range of security services and solutions from Kyndryl that covers all key cybersecurity aspects, from people to processes and technology. A virtual Chief Information Security Officer (vCISO) is made available for SAESL to help with developing and managing the implementation of the organization’s security program. Leveraging Microsoft’s Azure Sentinel, Kyndryl will implement an automated Security Operation Centre (SOC) that would deliver intelligent security response and analytics to SAESL.
“Modernzing and managing mission-critical systems is at the center of what we do at Kyndryl, and we are pleased to bring this expertise to help SAESL accelerate its digital transformation”, said Gina Wong, Managing Director, Kyndryl Singapore. “With our broad partner ecosystem coupled with robust skills and thought leadership, we are pleased to partner with SAESL to drive innovation and modernize their business for an increasingly digital economy.”
About Singapore Aero Engine Services Private Limited (SAESL)
Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines.
Since its operations in 2001 as a Joint Venture between SIA Engineering Company and Rolls-Royce, SAESL has grown exponentially to a strong team of c1,700 employees and has become an integral part of Singapore aerospace ecosystem that supports airline customers across six continents. Driven by data and technology, we provide world-leading engine overhaul and component repair capabilities and are proud to operate our own state-of-the-art engine test facility. For more information, visit www.saesl.com.sg.
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider, serving thousands of enterprise customers in more than 60 countries. The Company designs, builds, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. For more information, visit www.kyndryl.com.