Data and AI
Kyndryl unveils Agentic AI Framework that dynamically evolves to drive enhanced business performance
Press release
17/07/2025
By Maryjo Charbonnier, Chief Human Resources Officer at Kyndryl
As AI reshapes how enterprises operate, the most forward-thinking organizations are preparing their people — not just their platforms — for what’s next. From anticipating how AI will reshape job roles to integrating real-time skills data and deploying targeted learning at scale, the HR function is at the center of enterprise transformation.
But true readiness requires more than training. At Kyndryl, we’ve embedded AI into the very fabric of our workforce strategy, led by HR and powered by a framework we call AIR: Anticipate, Integrate, Reskill and Redeploy. This approach helps us stay ahead of disruption, align talent with opportunity, and empower our people to grow their skills and careers alongside the technology that is transforming their work.
Here are five ways we’re preparing our workforce — and our business — for the age of AI.
1. Anticipate the business impacts of AI
AI automates tasks and processes first, not entire jobs right away. That’s why we start by working closely with business leaders to map which tasks will likely be automated and which roles they affect. This lets us recompose work, consolidate assignments and free up employees to focus on higher value-add activities. Early modeling gives us time to prepare the business and support our people through change.
2. Integrate skills data with customer demand
Once we’ve anticipated how AI will impact the business, we focus on integrating three critical skill inventories: the skills required to deliver customer work, the skills expected in each job and the additional skills our employees possess. Unifying these data sets into a single platform gives us a holistic view of our workforce and customer needs. Then, we can make informed decisions about staffing, learning investments and redeployment. This integration allows us to respond to customer needs in real time, close skill gaps efficiently and ensure our people are always aligned with the work that matters most.
Our goal is to continuously upskill Kyndryls — so they’re ready for tomorrow’s needs while supporting today’s critical systems. It benefits the business and empowers our people to grow their careers while staying close to customers.
3. Reskill and redeploy with purpose
By tracking our skills, we can plan learning needs early and support development at every level — from leadership to individual goals. We align learning priorities with customer needs, track progress monthly with business leaders and use our Career Mobility Center to help employees, whom we call Kyndryls, reskill so they can be redeployed to customer projects. Every Kyndryl sets a development goal and a “Responsibility to Others” goal, reinforcing that growth and how we show up for each other go hand in hand.
Our goal is to continuously upskill Kyndryls — so they’re ready for tomorrow’s needs while supporting today’s critical systems. It benefits the business and empowers our people to grow their careers while staying close to customers.
4. Implement AI across the enterprise
Through our AI-enabled platform, Kyndryl Bridge, we’ve embedded AI into daily workflows. Kyndryl Bridge generates over 12 million insights per month, helping our teams and customers make better decisions, faster. The result? More efficient operations and more empowered Kyndryls.
5. Build a culture that embraces change
At the heart of this work is our culture – The Kyndryl Way. It’s defined as being restless to power the future, empathetic and devoted to shared success. It’s about empathetically bringing our people through change and supporting them to build skills that serve our customers in an era of AI and automation. Trust is key: when employees believe in the system, they’re more likely to share their skills, embrace learning and stay engaged.
