The shift from personalization to experience transformation depends on fundamentally reimagining how humans and technology work together to co-create experiences that feel alive, authentic, and adaptive.

Healthcare must refocus from sparse consultations to continuous, impactful conversations. Advances in generative AI and LLMs have brought us to a tipping point where emerging AIs could turn the vision of learning health systems into reality.

The key to successful AI adoption isn't about maximizing efficiency or automating everything in sight. It's about fundamentally reimagining the employee experience in ways that most leaders haven't considered.