How to Communicate a Concern or get Advice
The Ombudsman provides an avenue for suppliers, Kyndryl employees, and others to address procurement-related concerns and issues that, for any reason, cannot be resolved satisfactorily through the normal business channels. We also act as a real-time resource to engage early on in the procurement process for advice regarding supplier related issues.
The office is neutral and independent of line management. Situations are evaluated in an objective manner. The Ombudsman additionally assists in achieving outcomes consistent with fairness to all involved parties. The Ombudsman does not serve as an advocate for any person or organization but, rather, advocates a fair outcome.