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Overview

Kyndryl Application Management Services for Oracle Solutions

Kyndryl Application Management Services (AMS) for Oracle encompasses comprehensive support for both Oracle Fusion Cloud SaaS (OCA) and on-premises Oracle applications.

Core services:

Functional AMS for Oracle applications and SaaS

  • Monitoring and maintenance: Continuous system health checks, performance tuning and proactive issue resolution
  • Quarterly upgrade support: Seamless integration testing and deployment of Oracle SaaS updates
  • Incident and problem management: Tiered support (L1.5, L2, L3) with escalation protocols and root cause analysis
  • Enhancement delivery: Support for minor and major enhancements, including new configurations, customisations, and integrations

Technical Managed Services (optional services)

  • Day-2 support: Covers the full Oracle stack on cloud and hybrid environments
  • Security and compliance: Enterprise-grade SLAs, cyber resilience, and 24x7 global helpdesk
  • Migration and modernization: Transitioning legacy workloads to cloud platforms

Advisory and Consult Services (optional services)

  • Strategic roadmapping and joint innovation Centers: Co-creating solutions using AI, analytics and infrastructure modernization.
Benefits
Business agility

Rapid adaptation to evolving needs through flexible support models and automation.

Operational efficiency

Streamlined operations, reduced costs and improved uptime.

Scalable innovation

Continuous improvement via process automation, extension development and strategic advisory.

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